Integra Connect Privacy Notice
Last updated June 23, 2025
- INTRODUCTION
- SCOPE
- INFORMATION WE COLLECT AND HOW WE USE OR SHARE IT
- OUR PURPOSES AND LEGAL BASES FOR COLLECTING AND PROCESSING PERSONAL INFORMATION
- NOTE TO INTERNATIONAL USERS
- SECURITY
- EXERCISING YOUR PRIVACY RIGHTS
- COOKIES AND OTHER TRACKING TECHNOLOGIES
- SPECIAL NOTE FOR MINORS
- CONTACT US
1. Introduction
Integra Connect Newco LLC and its affiliates and subsidiaries, (collectively, “Integra”, “we,” “our,” or “us”) value trust and transparency. This Privacy Notice, together with any applicable supplements based on your interactions with Integra and your place of residence (“Supplements”) describes our policy for handling and protecting your Personal Information, our purposes for collecting Personal Information and the rights you may have over it. In our Supplements, we refer to this page as Integra’s General Privacy Notice or “GPN”and collectively, with applicable Supplements as our “Privacy Notice” or “Notice.”
Supplements:
Personnel Privacy Supplement for California Residents
International Privacy Notice Supplement for Users Outside of the United States
2. Scope
This Notice applies to Personal Information Integra obtains, directly or indirectly, from third parties, users ofwww.IntegraConnect.com (including all subdomains that link to this Privacy Notice, collectively, the “Site”), or any time you interact with Integra or use Integra’s products or services online or in person (collectively, the “Services”).
For the purposes of this Notice, “Personal Information” is any information that identifies, relates to or can be reasonably linked to an identified or identifiable natural person. Personal Information does not include certain categories of information, such as publicly available information from government records and Personal Information that is deidentified or aggregated in accordance with applicable legislation, such as the U.S. Health Insurance Portability and Accountability Act (“HIPAA”).
Links to Third-Party Websites
Our Site contains links to other websites that are not operated or controlled by Integra (“Third-Party Sites”). The practices we describe in this Notice does not apply to those Third-Party Sites. The collection and use of your information on Third-Party Sites is governed by their respective privacy statements. Integra is not responsible for the privacy practices of such Third-Party Sites, and links on our Site do not constitute endorsement or review of those sites. For more information, please refer to the privacy statements of the relevant Third-Party Sites.
Versions of Privacy Notice
You have clicked on the most updated version of our Notice, the date of which is noted above. From time to time, Integra may revise this Notice and material changes will result in the issuance of a new version of this main privacy notice or its supplements. The effective date of such modifications will be indicated at the top of the modified document. Please check this page and its links periodically to view any changes. Where required by law, we will notify you by email (to the address you have provided) or with a notice on the Site prior to changes taking effect. See the previous version of this Notice.
3. Information We Collect and How We Use or Share it
This section serves as Integra’s Notice at Collection under the California Privacy Rights Act (“CCPA”) and its implementing regulations (“CCPA+”). This Notice at Collection does not apply to job applicants, employees, contractors, or similar individuals (“Personnel”); such individuals should refer to our Personnel Privacy Supplement for California Residents for a separate Notice at Collection.
Information We Collect
Integra only collects Personal Information that is relevant and reasonably necessary to operate our business. The categories of Personal Information we may collect depend on your interactions with Integra or your “Role.” Roles include:
- Customer: Prospective or current customers
- Personnel: Applicants, future employees, contractors, or interns
- Vendor: Business partners or suppliers of products to Integra
- Visitor: Website visitors not included in the above categories, whose information may be collected through Tracking Technologies
In the below table, we identify the categories of Personal Information (as defined by the CCPA+), that we have collected about individuals who voluntarily provide their Personal Information or used our Services in the 12 months since this Notice was last updated. The table also indicates by Personal Information category, our business purpose for collection and the third parties to whom we may disclose or share this information. We do not sell Personal Information. We do disclose HIPAA de-identified information that is de-identified via the expert determination method to third-party customers in exchange for monetary or some other value or benefit.
| Category | Description of Category and Source | Roles | Purpose for Collection | Third Parties to Whom Information May be Disclosed |
| Identifiers | Legal name or alias, email, postal & IP addresses, phone numbers, account information and other similar business contact information provided by you or our business partners | Customers Vendors Visitors |
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| Internet or other electronic network activity information | Automatic collection during usage of our website and third-party application access of browsing history, search history and information regarding access identifiers | Customers Vendors and Visitors to our Site | Same purposes listed in Identifiers and To identify potential Customers | Website analytics vendors as described in Cookies and Other Tracking Technologies |
| Audio, Electronic, Visual, Olfactory, or Similar Sensory Information | Office Visits: Automatic collection of audio, electronic, visual, olfactory, or similar information Calls or Videoconferences: Upon consent to record, collection of audio and/or visual information | Customers Vendors | Same purposes listed in Identifiers and To preserve Personnel security and corporate assets |
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We do not collect the following categories of Personal Information from Customers, Vendors, or Visitors
- Non-public professional/employment-related information
- Characteristics of protected classifications
- Biometric information
- Non-public education information
- Inferences drawn from other Personal Information
- Sensitive Personal Information
Sources of Personal Information
- You: Information you provide through the Site, by email, phone, at events, or through promotions or programs.
- Related Entities and Affiliates: Information from our related parties, affiliates, and joint ventures.
- Social Media and Related Services
- Service Providers and Contractors: Information needed to provide Services.
- News Outlets, Social Media, Surveys, and Certain Third Parties: Information collected during research and marketing activities.
- Automatically Collected Information: As you interact with our Site, we may collect data such as:
- Details of your visits (traffic data, location data, logs, resources accessed)
- Information about your computer and internet connection (IP address, operating system, browser type)
- Device type, mobile ad identifiers, visit duration, referring website
- User preferences (via Cookies; see Section 8)
This information may be used to generate aggregate statistics about Site visitors. For more information, see the “Cookies and Other Tracking Technologies” section
4. Our Purposes and Legal Bases for Collecting and Processing Personal Information
Why We Collect and Process Personal Information
Integra collects and uses your Personal Information where we have identified a business or Integra collects and uses your Personal Information for the following business or commercial purposes:
- To provide you with information or Services you request
- To process payments and manage transactions
- To communicate with you regarding our Services, events, or news, according to your preferences (you may unsubscribe at any time)
- To engage in marketing and customer relationship management
- To ensure the accuracy of your information and personalize your experience
- To improve and monitor our Site, applications, and Services
- To provide customer service and quality assurance
- For research, analysis, and product development
- To comply with legal obligations and respond to law enforcement requests
- To manage recruiting and employment-related activities (see Personnel Supplement)
- To protect the rights, property, and safety of Integra, our employees, customers, and the public
- To evaluate or conduct business transactions such as mergers or asset transfers
We may change or add to the purposes we collect Personal Information. In that case, we will inform you and obtain your consent when required by law.
Legal Basis for Processing
Integra generally processes Personal Information based on our legitimate business interests. Where required, we seek your consent for specific processing activities. We may also process Personal Information as permitted by contract or applicable law, such as to comply with legal obligations or when our legitimate interests do not override your rights and freedoms. You may have the right to object to processing based on our legitimate interests, as described in Exercising Privacy Rights
5. Note to International Users
Integra’s Site and Services are intended for entities and individuals located in the United States. If you are located outside the United States and access our Site or submit your Personal Information, you do so at your own risk. United States law may not offer the same privacy protections as your jurisdiction.
If you visit our Site or contact us from outside the United States, please note:
- Any information you provide or that is automatically collected will be transferred to, stored, and processed in the United States, where our services and personnel are located.
- Your information may be accessed in other locations, such as India and the Philippines, where certain personnel are located.
- By using our Site or submitting information, you explicitly authorize its transfer to and processing in these countries, in accordance with this Privacy Notice and applicable law.
For more information, please see our International Privacy Notice Supplement for Users Outside of the United States.
6. Security
Integra uses commercially reasonable security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure. By using our Services, you acknowledge and accept these inherent risks.
7. Exercising your Privacy Rights
Do-not-sell/share (opt-out): Integra does not sell or share your Personal Information to unrelated third parties. We also do not use or disclose your Sensitive Personal Information for purposes that, with limited exceptions, are not necessary to provide our Services as are reasonably expected by an average consumer requesting those Services. We also do not have actual knowledge that we have sold Personal Information for minors under age 18.
Certain regions, such as the State of California, provide data subject rights (“Privacy Rights”) to individuals who reside there under applicable state law, such as the CCPA+. If you reside outside of the United States, please see International Privacy Notice Supplement for Users Outside of the United States. Depending on your state of U.S. residence, you may have the following rights:
Right of deletion: to request deletion of Personal Information that we have collected about you and to have such information deleted (without charge), subject to certain exceptions.
There may be circumstances where we cannot delete your Personal Information or direct service providers or contractors to delete your Personal Information from their records. Some of these instances include, but are not limited to, if we need to:
- Complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform a contract between Integra and you.
- Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law.
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
- Engage in public or peer-reviewed scientific, historical, or statistical research that confirms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if you have provided informed consent.
- To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information.
- Comply with a legal obligation.
- Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right to know: Upon receipt of a verifiable consumer request, as a resident of certain states, you also have the right to request more information regarding the items listed below. In general, any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. However, to the extent expressly required by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not require a disproportionate effort by us.
- categories of Personal Information collected.
- categories of sources of Personal Information.
- categories of Personal Information about you that we have disclosed for businesspurposes.
- categories of third parties to whom we have disclosed Personal Information for abusiness purpose.
- the business or commercial purposes for collecting or sharing Personal Information
- copy of the specific pieces of Personal Information we have collected about you.
Right to Request Correction: You have the right to request that we correct any inaccurate Personal Information we maintain about you, taking into account the nature of that information and purpose for processing it. Upon receipt of a verifiable consumer request (see below), and as required by applicable state law, we (or our customers) will provide a response to such requests.
Right to non-discrimination: the right not to be subject to discriminatory treatment for exercising your rights under the applicable state law. This also includes an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of such rights.
Submitting Privacy Rights Requests. Residents of qualifying states may submit requests by:
- Email: compliance@integraconnect.com
- Phone: 1-855-252-7606
To process your request, please provide details on the timing and context of your interaction with Integra. After receiving a response, you may appeal any decision by emailing compliance@integraconnect.com.
Integra will verify your identity before processing requests and may request additional information if necessary. In some cases, requests may be forwarded to the relevant customer(s) for response.
You may authorize a natural person or a business (an “Agent”) to act on your behalf. When submitting a Privacy Rights request, the Agent must provide proof of your signed permission, and you may be required to verify your identity directly with Integra. However, these steps are not required when you have provided the authorized agent with a valid power of attorney under applicable state law. We reserve the right to deny requests from people or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.
California Shine the Light Law. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide Integra certain personal data may request, once per calendar year and free of charge, information about Personal Information (if any) shared with third parties for their direct marketing use in the prior calendar year. To submit a request, emailcompliance@integraconnect.com or call 1-855-252-7606, including your California address and attestation of residency.
8. Cookies and Other Tracking Technologies
As you navigate the Site, certain anonymous information may be passively collected using technologies such as “cookies,” “pixels,” and other tracking technologies “Tracking Technologies”). These may recognize your browser and automatically transmit information such as the referring URL, IP address, and browser version.
Integra may use and combine passively collected anonymous information to provide better service, customize the Site, compile statistics and trends, and improve the Site. We do not combine this information with other Personal Information unless you have given your consent.
See “Your Privacy Rights” to learn how you can opt out of and/or limit various tracking technologies. The technologies we use for this automatic data collection may include:
Types of Cookies Used:
- Strictly Necessary Cookies: Essential for browsing and accessing secure areas (e.g., Cloudflare, Google reCAPTCHA).
- Analytics Cookies: Collect information about navigation and usage patterns (e.g., HubSpot, Hotjar) to enhance Site functionality.
Controlling Cookies and Tracking Technologie
To manage your cookie settings, visit your browser settings or refer to the Flash player settings page on Adobe’s website. Disabling cookies may affect Site functionality.
9. Special Note for Minors
Integra’s Services are not directed to children under the age of 18, and Integra does not knowingly collect Personal Information from children under this age. If we become aware that we have inadvertently received Personal Information from a child under 18, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe we may have collected information from a child under 18, please contact us at compliance@integraconnect.com. Individuals under the age of 18 should not use the Site without adult supervision.
10. Contact Uss
If you have any questions about this Notice, or any other aspects of your privacy with respect to Integra, please email compliance@integraconnect.com or call 1-855-252-7606.
To keep your Personal Information that you provide on the Site accurate, current, and complete, please contact Integra. We will take appropriate steps to update, correct, or delete your information from our contact list, as necessary.