AR Follow-Up Representative

3 days ago

  • Revenue Cycle Solutions
  • Phoenix, AZ
  • Full Time

*This role is in office and candidates must be local to Phoenix, Arizona*

Job Description:

The A/R Follow-up Representative – Non-Government Claims is responsible for the follow-up on all private pay and commercial insurance claims. This role entails the resolution of unpaid accounts in a timely and efficient manner for multiple geographical areas.


  • Review, modify as necessary, and re-bill rejected/denied claims in “queue” by assigning appropriate insurance carrier, utilizing the billing address and/or payor prefix.
  • Process “queues” within appropriate timeframes, (e.g. claims status checks, appeals of denied claims).
  • Recode private pay, commercial insurance and HMO claims, assigning proper condition codes/ICD-9 codes/procedure codes into the Accounts Receivable Billing System and re-file claims as necessary.
  • Update appropriate modifiers, based on origin and destination of trip and change insurance claims as necessary.
  • Create narrative in the Accounts Receivable Billing System to document status of trip for use in claim appeal process.
  • Ensure that charges are billable to a particular commercial payor, based on the payor’s criteria, as needed; Resolve payment issues with carriers.
  • Resolve payment issues with carriers, (e.g. denials, partial payments, etc).
  • Appeal claims as necessary.


  • High School Diploma or GED required; Associates Degree or certificate of completion from a coding and billing school preferred.
  • Must pass new-hire and department-specific testing.
  • Minimum one (1) year previous medical billing experience required, ambulance billing experience preferred.
  • Knowledge of Terminology on a PCR, Hospital Face Sheet, and/or a CAD Sheet.
  • Proficient in the Accounts Receivable Billing System and Internet, (e.g. Internet mapping programs, eligibility websites, address search engines).
  • Understanding of Government coverage guidelines, filing limits and necessary prior authorizations; knowledge of Payor-specific requirements for one or more geographical areas and/or financial classes.
  • Able to make Distinctions between ALS/BLS/SCT/Gurney/Wheelchair/CCT levels of service.
  • Knowledge of ICD-9 coding/condition codes and procedure codes.


Integra Connect, LLC provides a comprehensive benefits plan.

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer

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