National Training Director

a month ago

  • Revenue Cycle Solutions
  • Remote
  • Full Time

Job Description:

The National Training Director is responsible for the oversight, implementation, and assessment of training program outcomes for Integra Connect Revenue Cycle Solutions.  Responsible for assessment, oversight and implementation of culture and professional development training and information initiatives for Integra Connect management and staff. Mentor and lead Integra’s remote training staff and coordinate training efforts with offshore partners.  Oversee the design and implementation of courses on the company’s Learning Management System. Participate in assessing and addressing training and professional needs of Integra Connect Revenue Cycle Solutions management personnel.


  • Collaborate with management to conduct training needs assessments to support new business or changes in business process, close performance gaps, or support other learning needs.
  • Oversee the design and development of training materials including manuals, multimedia, e-learning, and other instructional supports. 
  • Collaborate with senior management to assess and address enterprise delivery of culture, development, and technical training programs.
  • Lead the development and maintenance of training curricula that supports efficient and effective role-based training.
  • Manage the implementation and delivery of instructor-led and e-learning courses.
  • Develop and implement comprehensive evaluation procedures for training and instructor efficacy, including compliance with government (e.g. Medicare and Medicaid Payors) and ethics and compliance standards.
  • Develop and maintain a suite of consistent training processes with offshore partners; coordinate regularly with offshore partners for reliable performance outcomes.
  • Mentor and coach training staff, including offshore partners, in techniques for training adult learners.
  • Calibrate with leaders to assess and address gaps in acumen and knowledge base of management and staff.
  • Participate in the administration of the Learning Management System representing the IntegraConnect EMS QA and Training departments
  • Establish effective relationships with all IntegraConnect clients and effectively communicate with all levels of their organizations (e.g. CEO, CFO to end-users).
  • 12.        
  • Establish effective relationships with IntegraConnect and offshore management as a means of identifying training deficiencies and/or opportunities.
  • Ensure the documentation of employee participation in Company sponsored training and development programs and overall employee compliance with Company sponsored training/programs.
  • Develop contacts with outside training vendors; assist with preparing and administering such training programs.
  • Assist the president with the training budget preparation for department organization.
  • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual development that drives positive results.


  • Bachelor’s degree required in Education / Adult Learning, Human Resources, or related field. .
  • Three or more years of developing and delivering technical training in classroom, web conference, and/or e-learning environments.
  • Ability to effectively communicate (both orally and in writing) required
  • Excellent presentation and organizational skills required
  • Experience coordinating with Quality Assurance preferred.
  • Knowledge of emergency medical services preferred.
  • Experience working with international audiences preferred (e.g. India and Philippines).


Integra Connect, LLC provides a comprehensive benefits plan.

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer

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