Cash Refund Supervisor

2 months ago

  • Revenue Cycle Solutions
  • Akron, OH
  • Full Time

Job Description:

The cash refunds supervisor reports to the manager of cash posting. This position manages a staff of refund representatives to ensure that refunds are processed according to standard operating procedure and SOX controls.

This is a hybrid position and must be local to Akron, OH or Phoenix, AZ.


  • Manage and oversee staff of Cash Refund Representatives; Ensure that refunds are processed according to standard operating procedure and SOX controls.
  • Facilitate individual and team development; Mentor and counsel assigned personnel and meet with employees to discuss productivity results and quality of work product; Understand policy and administer corrective actions and/or a Performance Improvement Plans (PIP), when needed.
  • Approve and send weekly refund files to the client(s) for check requests.
  • Maintain log of manual check requests and track status.
  • Research and resolve refund problems and questions.
  • Participate in the process to hire, promote and terminate employees.
  • Manage employee timecards and paid time off (PTO).


  • Associate’s Degree in Business, Accounting, or Healthcare-related field.
  • Three (3) years of medical billing, medical transportation or healthcare billing experience required; 1 year of supervisory experience preferred.
  • At least 1 year of experience in cash posting of insurance payments with a strong working knowledge of payment posting.
  • Working knowledge of the JAG billing system.
  • Ability to handle and prioritize multiple tasks.
  • Effective oral, written and interpersonal communication skills.


Integra Connect, LLC provides a comprehensive benefits plan

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please apply via LinkedIn:

Akron, OH:

Phoenix, AZ:

Apply Online

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